Shipping & Returns
Everything you need to know about our shipping and return policies
Shipping Information
We offer fast and reliable shipping across India
Free Shipping
We provide free shipping on all orders across India. No minimum order value required!
Delivery Time
• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days
Order Tracking
Once your order is shipped, you'll receive a tracking number via email to monitor your delivery.
Processing Time
Handmade with care, shipped with speed
Order Processing
As all our products are handmade, we typically process orders within 1-2 business days. Custom orders may take 3-5 business days.
Order Confirmation
You'll receive an order confirmation email immediately after purchase with all order details.
Returns & Exchanges
Your satisfaction is our priority
30-Day Return Policy
Not satisfied? Return any product within 30 days of delivery for a full refund or exchange.
Return Conditions
• Product must be unused and in original condition
• Original packaging must be intact
• All accessories and tags must be included
• Contact us within 30 days of delivery
Refund Process
Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.
Exchanges
Want to exchange for a different product or size? We'll ship the replacement immediately upon receiving your return.
Quality Guarantee
We stand behind the quality of our handmade products
• If you receive a damaged or defective product, we'll replace it immediately at no cost
• We inspect every product before shipping to ensure premium quality
• Contact us at support@nycplex.com for any quality concerns
Have Questions?
Our customer support team is here to help
Email: support@nycplex.com | Response Time: Within 24 hours