Privacy Policy
Your privacy is important to us
Last updated: February 2026
Information We Collect
Personal Information
When you make a purchase, we collect:
- Name and contact information
- Shipping address
- Email address
- Phone number
Payment Information
Payment details are processed securely through our payment partners. We do not store your credit card information on our servers.
Usage Data
We collect information about how you interact with our website, including pages visited, products viewed, and time spent on the site.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and products
- Prevent fraud and enhance security
- Comply with legal obligations
Data Security
We take data security seriously and implement industry-standard measures to protect your information:
- SSL encryption for all data transmission
- Secure payment processing through trusted partners
- Regular security audits and updates
- Restricted access to personal information
- Secure data storage with backup systems
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Object to data processing
- Request data portability
To exercise these rights, contact us at support@nycplex.com
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Types of Cookies We Use:
- Essential cookies (required for website functionality)
- Analytics cookies (to understand website usage)
- Preference cookies (to remember your settings)
- Marketing cookies (to show relevant ads)
You can control cookies through your browser settings. Note that blocking certain cookies may affect website functionality.
Third-Party Services
We work with trusted third-party services to operate our business:
- Payment processors (for secure transactions)
- Shipping partners (for order delivery)
- Analytics providers (to improve our services)
- Email service providers (for communications)
These partners have their own privacy policies and only access information necessary for their services.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Questions About Privacy?
We're here to help clarify any concerns
Email: support@nycplex.com
NYCPLEX X
Founded by Vishal Jha & Harsh Jha